Refund policy
We only offer a return policy for physical books in case of damage or missing items during shipping.No returns are available for PDF products.
Key Return Detail:Â
Return Window: 14 days from delivery
Refund Processing Time: Up to 7 business days after receipt
Return Shipping: The customer is responsible for return shipping costs and return label.
No restocking fees
We want you to be completely satisfied with your purchase. If anything isn't right, our return and exchange policy ensures a seamless experience.
How to Return an Item—Step by Step
- Reach Out to Us: Email support@damianthefatass.com to request a return form and receive the return address.
- Pack Your Items: Securely repack your items, preferably in their original packaging.
- Send the return: Ship your package using a trackable method and keep the tracking details until we confirm receipt.
- Receive Your Refund or Exchange: Once we inspect your returned items, we’ll process your refund or exchange.
Refund Processing Time
Your refund will be processed within 7 business days of receiving your returned item. Upon approval, you'll receive a confirmation email, and the refund will be applied to your original payment method.
Return Shipping Costs
Customers are required to cover the cost of return shipping. To ensure your return arrives safely, we suggest using a reliable shipping method that offers tracking.
Exchanges
While we're unable to process exchanges, you're welcome to return your purchase within 14 days for a full refund in case of damaged product.Â
Received Damaged or Incorrect Items
Damaged or incorrect item? Just email a photo and details to support@damianthefatass.com , and we'll quickly resolve the issue.
We will reply to your messages within 24 hours on business days
Store Name:Â Damo
Business address:Â 5950 Oakdale Road unit 22, Burnaby, BC V5H4R5, Canada
Phone number:Â +1 778-869-7120
E-mail:support@damianthefatass.com